Smarter Claims

Our Mission

At Smarter Claims, we are dedicated to reuniting Australians with their lost money and shares through our industry knowledge and claims expertise.

We pride ourselves on reliable service and a customer-centric approach, promoting trust and satisfaction in every claim for lost money and shares we support.

Our promise of “No Claim, No Service Fee”, fosters confidence in our ability to successfully return lost money and shares to rightful owners.

Lost money is money that cannot be reunited with its rightful owners – individuals and businesses alike.

This can occur when the owners of money move home and/or change name, address, phone number or email address.

Alternatively, they may cease to trade, go overseas or pass away. In some cases, owners may be unaware or forget there is money to which they have a rightful claim.

What is Lost Money?

Owners of money can only be contacted by financial institutions or companies if they have up-to-date contact details recorded on their systems.

Money that has not been accessed or claimed for an extended period of time is regarded as lost money and to comply with Australian laws must be transferred by financial institutions and companies to federal or state government authorities.

If the lost money is not reclaimed it can eventually become government revenue and permanently inaccessible.

Lost Money - Facts and Figures

Every year, millions of dollars end up as lost money waiting to be reclaimed by its rightful owners.

"Australia has an estimated $24bn in lost money"

"1 in 3 Australians have lost money without their knowledge"

"95% of lost money is never reclaimed"

"More money is lost each year than reclaimed"

The process of finding and reclaiming lost money is highly complex and typically requires the support of a service provider like Smarter Claims to simplify and navigate the process using its industry knowledge and claims expertise.

Sources of Lost Money

The process to reclaim lost money can vary significantly by source and its holding authority.

Smarter Claims is committed to helping reunite lost money with its rightful owners.

How Customers Benefit From Our Service

At Smarter Claims, we specialise in managing the process of reclaiming lost money and shares on behalf of our clients.

Our research team uses sophisticated tools and has developed intelligent solutions to match lost money and shares to rightful owners. Our customer services team adopts a hands-on approach from initial customer contact to expert navigation of the complex claims processes required to reunite customers with their lost money and shares.

We operate with the utmost integrity and respect, adhering to ethical standards to provide a unique service tailored to customer needs and compliance with relevant Australian laws and regulations.

The Claims Process

WE search for lost money and shares on the databases and registers of holding authorities
WE trace the potential owners of lost money and shares using publicly available information
WE contact potential owners to verify their identity and last known address
YOU authorise us to act on your behalf and reclaim the lost money and shares
YOU send us the proof documents required by holding authorities

WE prepare and submit paperwork to reclaim the lost money and shares
WE engage with the holding authorities to assess and approve the claim
WE arrange for reclaimed money to be paid to you
WE arrange for a holding statement showing reclaimed shares to be sent to you
YOU pay our Service Fee for successful claims
YOU provide feedback so that we can continually improve our service

Our "No Claim, No Service Fee" Promise

We believe that every Australian should have access to our service, enabling lost money to be reclaimed, regardless of their financial situation.

As such, we operate on a completely “No Claim, No Service Fee” basis. This means there are no upfront fees and costs payable. If we are unsuccessful reclaiming your lost money or shares, you are not required to pay anything.

Simply put, there is no risk to you throughout the process, as our Service Fee is only payable from the lost money and shares successfully reclaimed. This ensures we remain dedicated to providing you with a rewarding service.

Trusting Smarter Claims

Our company has been registered with the Australian Securities & Investments Commission (ASIC) since March 2014. We are dedicated to maintaining the highest standards of integrity and compliance, strictly adhering to all legislative and regulatory standards.

[ABN: 90 168 810 213]

We are proud to be a trusted member of the Unclaimed Money Association of Australia (UMAA), where we uphold the highest industry standards. Our commitment to excellence is reflected in our adherence to best practices and a stringent professional code of conduct, ensuring that you receive reliable, transparent, and ethical services.

[Membership no. 437865 28244]

We are delighted to have achieved an impressive 4.3-star rating on Trustpilot. We are committed to delivering genuine, high-quality services that our customers can trust, and our customers' positive experiences and feedback demonstrate that we stand out as a reliable choice.

We treat all information as confidential and protect customers personal information in accordance with our Privacy Policy

We have a strong compliance culture and abide by the Unclaimed Money Acts of each State and Territory in Australia

Our “No Claim, No Service Fee” promise means customers have nothing to lose and much to gain